Telekom Shop – Elbe-Einkaufszentrum
Telekom Shop, located in Hamburg’s Elbe-Einkaufszentrum (EEZ), is a prominent cell phone and telecommunications service provider. The store offers a wide range of mobile devices, accessories, and various telecommunications services, catering to both individual and business needs. Customers can explore the latest smartphones, sign up for mobile contracts, and receive assistance with internet services. The store’s operating hours are Monday through Saturday from 10 AM to 8 PM, and it remains closed on Sundays. (top-rated.online)
On Google Maps, Telekom Shop has garnered a commendable rating of 4.5 out of 5, based on 237 reviews. Many customers have praised the store for its friendly and competent staff. For instance, one reviewer mentioned receiving excellent advice from Mr. Kasper, who calmly discussed new cell phone contracts and informed them about upcoming products. Another customer appreciated the detailed information and great service provided by the employees, noting that they never felt pressured to make a purchase. (top-rated.online)
However, some reviews highlight areas for improvement. A customer expressed dissatisfaction with the service received, mentioning that the staff provided incorrect information regarding their inquiry about a new cell phone for a contract extension. They felt that the staff’s responses were unhelpful and left the store immediately. Another reviewer criticized the staff for being impolite and primarily interested in selling long-term contracts, suggesting a lack of genuine customer care. (top-rated.online)
In summary, Telekom Shop in Hamburg’s Elbe-Einkaufszentrum offers a comprehensive selection of mobile devices and services, supported by a team that is generally praised for their friendliness and expertise. While many customers have had positive experiences, there are occasional concerns regarding the quality of service, particularly in terms of staff knowledge and customer engagement.
Phone Shop.Hamburg
Wandsbeker Chaussee 317, 22089 Hamburg, Germany
Rating: 4.4
Rated count: 91