Sony Deutschland GmbH

Last Updated: May 16, 2025 5 Comments 3 Min Read

Discovering Sony Deutschland GmbH: A Hub of Innovation in Stuttgart

Located at Hedelfinger Str. 61, 70327 Stuttgart, Germany, Sony Deutschland GmbH is a vital part of the global Sony Corporation network. This regional office acts not only as a business hub but also as a focal point for innovation and technology dissemination in the heart of Europe. The company’s building itself is a modern architectural structure that embodies the cutting-edge technology associated with the Sony brand. It is surrounded by a mix of industrial and commercial zones, easily accessible via public transportation, making it a convenient location for both employees and visitors. As a significant player in the electronics and entertainment industries, Sony Deutschland GmbH also benefits from its proximity to other notable landmarks, such as the Stuttgart trade fair grounds and the greater Stuttgart area, known for its rich automotive history and cultural vitality.

Visitors to Sony Deutschland GmbH often remark on the location’s impressive aesthetic and functionality. However, the average customer rating currently sits at 2.9 out of 5 stars, painting a mixed picture. Positive reviews frequently highlight the cutting-edge technology displayed in the office and the knowledgeable staff members who are willing to assist. Individuals enjoy the engaging work environment and the opportunity to interact with a globally recognized brand. On the flip side, there are notable areas of concern raised by visitors, particularly regarding customer service experiences. Some reviews express disappointment in response times and administrative efficiency, impacting the overall visitor experience. This duality in feedback shapes a complex image of the location, where many appreciate the brand’s stature but express frustration at the operational aspects.

At Sony Deutschland GmbH, visitors can explore a host of activities and attractions tailored to technology enthusiasts and families alike. Although the office primarily serves a corporate function, it often hosts events that offer insight into the company’s latest developments, such as product launches and technology demonstrations. These events provide an exhilarating opportunity for consumers and tech aficionados alike to engage with pioneering innovations like OLED television systems, gaming consoles, and audio technology. Families visiting the area can also take advantage of nearby attractions that showcase Stuttgart’s richness, such as the Mercedes-Benz Museum and the Wilhelma Zoo and Botanical Garden, ensuring a well-rounded experience. Seasonal events, promotions, and exhibitions at Sony Deutschland GmbH further enhance the visitor experience, providing something new to discover with each visit. Whether you’re a local resident or a tourist, a trip to Sony Deutschland GmbH promises to be not just about technology but also about experiencing the vibrant culture of Stuttgart itself.

Sony Deutschland GmbH
Hedelfinger Str. 61, 70327 Stuttgart, Germany
Rating: 2.9
Rated count: 25

handphonehubcom May 16, 2025

5 Comments

Laura Maschio says:

May 16, 2025 at 12:37 am

The worst customer service I ever experienced so far! After one month exchanging per email (with a different customer service rep each time), I was told to send my defective Sony ear buds to a repair center, without a case number, without an exact address (I apparently can check that myself on the Internet) and, of course, having to explain everything to them again as the repair centers and the customer service don’t communicate with each others!

After three months, my problem is still not fixed, my warranty ran out in the process and the only useful information I got is that if they don’t find the problem I have to pay (they wrote it in different emails, just so I’m sure they think it’s my fault).

Last time with Sony Germany. Ever.

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Mehrad Talash says:

May 16, 2025 at 12:37 am

Sorry. But sony is an absolute disaster. Their decision and products have become worser and worser these days. Their Cyber security is bad and they are also not customer friendly

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Andreas Cseh says:

May 16, 2025 at 12:37 am

It’s just the best

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nashwa muhammad says:

May 16, 2025 at 12:37 am

I am disappointed with the quality and customer service. My Sony OLED 77A80J broke after less than three years and so far there has been no help from Sony. A premium product should last longer! Please finally take care of your customers.

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M/// Wolle says:

May 16, 2025 at 12:37 am

Customer service is really disgraceful here. For me, it’s not about the location or the segment, but about the company policy itself.
In the Playstation store, when you look for a game, you are sometimes only offered add-on stuff, where the description says that you also need the game, but you can simply buy it. Of course you use the name for this and the price is not without its price, so it’s obvious that you start from the game. At first it’s not bad, although misleading, there is support and a return process and it’s my own fault if I let myself be taken for a ride. However, support can only be reached via a chatbot, which always asks for all data. Always because you never get it the first time when you end up having to be put through to a “real” employee, even though all the basic data that legitimizes the return is verified beforehand. But then the queue is so full that you are thrown out straight away. And then you have to enter everything again. But only if you wait a few minutes, otherwise the system will say that it already knows you and couldn’t help you just now, so it won’t even reconnect (no joke!). If you then wait again and enter everything again, of course you have to be lucky that you can do something like that during working hours, because the “real” support is only available from 10 a.m. to 6:30 p.m. anyway. So you’re more likely to try it after work because no one can take a break for hours for something like that (and that’s how long it takes). Okay, then after work. When you get a place in the queue, you spend ages in it… in my case over an hour. And then (even after 6:30 p.m.) you are suddenly sent to the “real” employee, who in turn also writes like a bot… but it doesn’t matter because you can’t answer anyway, at least I couldn’t respond to his request in any of my browsers to describe my problem (which the bot was already aware of) (the text field could no longer be selected).. whereupon you are then thrown out due to inactivity. Which, by the way, can happen throughout the entire waiting process if you don’t regularly confirm that you’re still there. I have never come across a similarly perfect system for getting rid of unwanted customers. Oh yes, of course you can’t write emails or call someone. I was still able to give feedback after the first attempts, which failed with the first bot, but when I couldn’t respond in the end, even this option was no longer available. If anyone even cares.
For me it’s not about these 10 euros, it’s about the principle. And that is not behavior that a company that is aimed primarily at young people and markets “fun” should exhibit. Shame on you.

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